Retail Return Policy
We handle returns on a case-by-case basis with the objective of making our customers happy. We stand behind our products and their performance. We do our best to take care of our customers fairly and reasonably with the belief that they in turn will be fair with us.
If you are not satisfied with your purchase, you may return or exchange your product within 30 days of purchase.
To be eligible for a return or exchange, your item must be in like-new condition - the same condition that you received it. It must also be in the original packaging.
To complete your return or exchange, we require a receipt or proof of purchase from us at Acme Marine Group.
Refunds & Exchanges
All refunds will be credited to your original form of payment once your return is received and inspected. We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. Unfortunately, we cannot refund shipping charges.
To return or exchange your product, email us at sales@acmemarine.com and we will send instructions on how and where to ship.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Shipping
We offer free UPS Ground and 2-Day shipping to our retail customers.
Due to high volume, please allow one to two business days for order processing. Any order placed on a weekday (Monday through Friday) after 12:00 pm ET may not ship out on the same day the order is placed. Expedited shipments are not guaranteed.
International Returns
International orders have a different return policy. Please contact customer service at 1.888.661.ACME to discuss the specifics of your return or exchange. Orders returned directly to us will receive a refund for the merchandise but not duties, taxes or tariffs.
Questions?
Call 1.888.661.ACME or email us sales@acmemarine.com and we’ll do our best to take care of you.
Dealer Return Policy
We handle returns on a case-by-case basis with the objective of making our customers happy. We stand behind our products and their performance. We do our best to take care of our customers fairly and reasonably with the belief that they in turn will be fair with us.
Items may be returned or exchanged within 30 days of purchase. A 25% restocking fee will be applied.
To be eligible for a return or exchange, your item must be in like-new condition - the same condition that you received it. It must also be in the original packaging.
To complete your return or exchange, we require a receipt or proof of purchase from us at Acme Marine Group.
Refunds & Exchanges
All refunds will be credited to your original form of payment once your return is received and inspected. We will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your account or original method of payment, within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. Unfortunately, we cannot refund shipping charges.
Shipping
To return or exchange your product, email us at sales@acmemarine.com and we will send instructions on how and where to ship.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you, may vary.
International Returns
International orders have a different return policy. Please contact customer service at 1.888.661.ACME to discuss the specifics of your return or exchange. Orders returned directly to us will receive a refund for the merchandise but not duties, taxes or tariffs.
Questions?
Call 1.888.661.ACME or email us sales@acmemarine.com and we’ll do our best to take care of you.